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Customer Service 


Please use the contact form  to get in touch with us. We strive to get back to you within 1 business day.  

At Dutch Passion, we pride ourselves on providing all our customers with a tailored assistance. For a smooth handling of your question, complaint or partnership request, kindly note the following tips:


Do you have a complaint?

Always state your order number and provide a clear description of the issue you are facing. If possible, please also prepare some pictures to be shared with us once we will contact you. 


Did you order from an official dealer?

If you have a complaint about an original Dutch Passion product you have purchased from one of our official dealers, make sure to have a proof of purchase ready to be shared. 


Need help? We’re here for you

Please use the contact form below to get in touch with us and we’ll get right back to you within 24 hours on working days.

Customer Service 


Please use the contact form  to get in touch with us. We strive to get back to you within 1 business day.  

At Dutch Passion, we pride ourselves on providing all our customers with a tailored assistance. For a smooth handling of your question, complaint or partnership request, kindly note the following tips:


Do you have a complaint?

Always state your order number and provide a clear description of the issue you are facing. If possible, please also prepare some pictures to be shared with us once we will contact you. 


Did you order from an official dealer?

If you have a complaint about an original Dutch Passion product you have purchased from one of our official dealers, make sure to have a proof of purchase ready to be shared. 


Need help? We’re here for you!

Please use the contact form below to get in touch with us. We strive to get back to you within 1 business day.  

Many answers about our products can be found on the product pages. Still can't figure it out? Please contact customer service via this form:

For a quick processing of your question, we need your order number. You will find this in the order confirmation emails.

Germination problems

Many germination problems can be avoided by using the correct germination method. We advise you to take a look here.

Common mistake: too much water!

In short, if you water too much, your plant will drown. Healthy soil ensures that oxygen can exist in the space between soil particles. If there is too much water or the soil is constantly wet, there are not enough air bubbles. As a result, there is a limited oxygen supply and plants cannot breathe. Even with germination, too much water is regularly used.

Watch this video to see what too much water does to your seed.

To process your request as quickly as possible, we ask you to fill in the following fields: 

Give a short, clear description of the problem. In any case, state the species, the number of seeds / plants where the problem occurs and a brief clear description of the problem: 

Send an email to [email protected]
or call 0031-20-4215051

Add photos of the germination process. With pictures, we can identify or rule out problems more quickly. Partly based on the photos, we give a suitable advice or make a proposal to replace the seeds.

Include a picture of the problem. When we receive photos, we can identify or rule out problems more quickly. Partly based on the photos, we provide appropriate advice or make a proposal to replace the seeds. 

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